When an order is ready to be picked up, a text message or email can be sent to the customer upon marking the order as ready in POS.
Configuration
For Delivery and Pick Up orders, this feature is enabled by default.
You can also enable it for other types of assignments by following these steps:
[1] Go to Figure Manage > Management > Assignments
[2] Open the Assignment detail you want to enable this feature for
[3] Enable the setting “Send SMS/Email Message Upon Marking Order Ready“
There, you can also edit the message being sent.
How to mark an order as ready
[1] Go to Orders tab in the POS
[2] Tap on the three dots icon (order options)
[3] Press MARK ORDER READY
If the customer’s profile contains both a phone number and an email address, the message will be sent to their mobile phone via text. If only an email address is provided, the message will be sent to that email.
Notes:
The customer’s phone number or / and the email address has to be valid.
It’s not possible to undo the action – to unmark the order as ready and mark it again.