When an order is ready to be picked up, a text message or email can be sent to the customer upon marking the order as ready in POS.
How to mark an order as ready
[1] Go to Orders tab in the POS
[2] Tap on the three dots icon (order options)
[3] Press MARK ORDER READY
If the customer’s profile contains both a phone number and an email address, the message will be sent to their mobile phone via text. If only an email address is provided, the message will be sent to that email.
Note:
This functionality applies to Pick Up and Delivery orders only.
The customer's phone number or / and the email address has to be valid.
It's not possible to undo the action – to unmark the order as ready and mark it again.