The order audit log shows a step-by-step history of actions performed on an order, from the first item added to payment, closing and reopening. Use it to see what changed, who did it, and when.
Beta: The audit log is a first version and is still being improved. What it shows and how it looks may change over time.
Open the audit log
In Figure Manage, go to Reports > Orders
Select an order you would like to inspect
Click on the the Audit
Actions you may see
Item added: an item was added to the order, with its quantity.
Quantity changed: the quantity of an item was updated (for example, 1 → 2).
Item special pricing added: a discount or charge was applied to an item. The row is highlighted in orange and shows the pricing name (for example, HAPPY HOUR -50%) and Approved by the person who approved it.
Tax removed: a tax was removed from the order (for example, Sales Tax 8.63%).
Order fired to kitchen: the order was sent to the kitchen, with the items sent.
Cash payment: a payment was taken, with the payment ID, payment type and amount.
Surcharge applied: a surcharge was added to the order, such as a Service Fee ($2.00) or a Cash Discount (-3.5%).
Order closed: the order was closed.
Order reopened: a closed order was reopened.
This list shows the actions available in the beta and may grow.
Tips
Rows highlighted in orange involve special pricing. Check Approved by to see who approved it.
To review special pricing across many orders, use the Special Pricing report.
Seeing something unexpected on an order? Check the time and employee on the row, then ask your manager.
Don't see an action you expected? The beta may not record it yet.