Overview

This guide walks through POS login, menu setup, item modifiers, sending orders to the kitchen, payments and splits, online ordering, and the self‑service kiosk.

Step 1: Sign In and Timekeeping

• On the POS login screen, each employee signs in using a 4–6 digit PIN with role‑based permissions.

• Optional: clock in/out directly from the login screen.

Step 2: Navigate and Customize the Menu

• Access a customizable menu divided into up to five tabs.

• Organize items into color‑coded categories; placement, colors, and icons are fully configurable.

Step 3: Build Orders with Modifiers

• Ring items and apply modifiers:

  • Always‑show modifiers for choices (sizes, options).

  • Hidden background modifiers for items not yet sent.

  • Required modifiers that must be selected before proceeding.

• Support nested modifiers (e.g., wings: size prompts sauce count).

• Use gestures: swipe L→R to increase quantity, R→L to decrease/delete; tap‑and‑hold to duplicate an item with its modifiers, then edit as needed.

• Add custom modifiers for special requests and price them accordingly.

Step 4: Send to Kitchen (KDS) and Printing

• Tap the blue Order button to send items; sent items turn blue.

• On the Kitchen Display Screen (KDS), new tickets show a green banner; aging status shifts to orange → red → blinking red.

• Adjust KDS timing and color thresholds directly in KDS settings.

• Figure supports thermal and impact printers alongside KDS.

Step 5: Present Check and Take Payment

• Print the check when the guest is ready.

• Hit Charge to open payment options:

  • Initialize for card (chip, tap card, tap phone).

  • Quick cash denominations calculate change automatically.

• Tap Finish to finalize the order.

Step 6: Split Payments

• Use Split Pay for complex check handling:

  • Custom: assign uneven amounts (e.g., $40 cash + rest on card).

  • Split Evenly: distribute total across multiple cards.

  • Split by Items: assign individual items to guests.

• The UI shows which splits are paid and which still require payment.

Step 7: Online Ordering (Make It Butter)

• Branded storefront: client logo appears top‑left; chosen color scheme applies throughout.

• Use high‑resolution images for banners and items; add item descriptions and images in the back office at figurpos.com.

• Create the order, choose delivery or pickup, and complete checkout:

  • Phone number collected.

  • First‑time customers receive SMS verification.

  • Optional password to create an account.

  • Recommended: collect payment before preparation; alternative: pay upon pickup.

• Staff receive a yellow badge and chime on the POS; accept/decline the order and add extra prep time if needed.

• Orders flow straight to KDS with customer name.

Step 8: Self‑Service Kiosk

• Customers start their own order; the kiosk shares the same pictures/descriptions as the website.

• Back‑office changes (modifiers, prices, content) apply system‑wide across POS, website, and kiosk.

• Checkout typically collects card payment to complete the flow without staff intervention.

• Required fields include name; configure phone and email collection as needed.

• Customer info entered on kiosk/website is added to your customer database for viewing and export.

Step 9: Customer‑Facing Display (CFD)

• A front‑facing iPad display shows the live check, totals, signature, and tip entry to the guest.