Overview

This guide shows how to set up branded online ordering and process a pickup order from a customer’s device through to your kitchen display.

Step 1: Apply Your Branding

• Upload your logo; it displays in the top‑left of the ordering pages.

• Choose your color scheme; it applies across the entire ordering flow.

Step 2: Prepare Menu Content

• Use high‑resolution images and clear item descriptions.

• Add items, images, and descriptions in the Figure back office at figurpos.com.

Step 3: Build the Customer’s Order

• Add items to the cart.

• Select relevant modifiers (sizes, add‑ons, preferences).

• Navigate categories via the menu/navigation bar.

Step 4: Choose Fulfillment

• At checkout, select Delivery or Pickup.

• For this workflow, choose Pickup.

Step 5: Enter Customer Details

• Provide contact information; phone number is required.

• Returning customers can log in to their accounts.

Step 6: Verify First‑Time Customers

• First‑time customers receive an SMS verification code.

• Enter the code to confirm identity and pickup intent.

Step 7: Account Creation (Optional)

• Customers may set a password to create an account.

• This step can be skipped.

Step 8: Select Payment

• Recommended: pay by card before order creation to secure payment.

• Alternative (demo flow): pay upon pickup.

Step 9: Place the Order

• Submit the order.

• Your iPad terminal will chime and show a yellow “new order” badge.

Step 10: Manage Incoming Orders

• Open the order in the POS.

• Accept or decline the order.

• Optionally add extra prep time during busy periods.

Step 11: Prepare in the Kitchen

• Accepted orders appear on the kitchen display in a ticket‑like format with the customer’s name.

• Proceed with preparation and pickup handoff.

Notes

• Ensure branding assets and images meet quality standards for a professional storefront.

• Keep item descriptions specific and concise to reduce customer confusion.

• Favor card‑before‑order for reduced no‑shows; use pay‑upon‑pickup where appropriate.