Ensure your Figure app and iPad are on the latest version. If not, download and install the latest version by: See a step by step manual on how to update your POS.
If updating the app to the newest version does not fix the issue, delete the Figure app and reinstall it.
NOTE: Before you delete the app, have your Apple ID and Figure credentials handy.
You can download our Troubleshooting Guide PDF with all the common questions.