If you made updates that should appear on Grubhub or UberEats but don’t see the changes reflected, please check the following:
Confirm you clicked the Sync button after making changes in Figure Manage.
After making any updates that should be reflected in Grubhub or UberEats, you must press the Sync button in Figure Manage > Management > Sales Input (there, select the appropriate third-party service)—even if the change you made was something else than menu. This ensures your changes are properly sent to the platform.
Ensure that Hours of Operation are enabled.
If your Hours of Operation are disabled, any changes—such as menu updates—will not be reflected on Grubhub or UberEats, even if you click the Sync button in Sales Input to synchronize your menu.
👉 Learn how to enable Hours of Operation.
Verify the type of change you made is supported.
Not all updates are synchronized with Grubhub or UberEats. We only synchronize certain features (e.g. menu items, prices). For a full list of supported features, please refer to this article:
👉 Grubhub and UberEats Menu Synchronization.
Allow enough time for synchronization.
If you have enabled Hours of Operation and clicked the Sync button but still don’t see the changes, please be patient. Synchronization is not instantaneous and can take up to 15 minutes, sometimes longer.
Doordash is not supported
We do not synchronize with the Doordash platform. Changes will only appear on Grubhub and UberEats.
Learn more about Grubhub and UberEats synchronization in this article: 👉 Grubhub and UberEats Menu Synchronization.